Pilot Testing + Getting Your Calls on the Go

posted Mar 26, 2015, 12:59 PM by pfaff@simmons.edu

Pilot Testing
Simmons Technology and the Library staff are currently testing the new phone system to ensure that both the infrastructure and phone features work as expected. The testing period will also provide an opportunity for our team to troubleshoot any problems encountered during installation of the new phones, and to verify that the new system will match and exceed the level of service provided by our current platform.

Get Your Calls on the Go
After the snow day (or five) we experienced this winter, we think everyone will appreciate the twinning feature available on the new phone system. Twinning allows you to forward calls from your office phone to a mobile phone or your home phone. Once activated for your extension, you can turn this service on and off at any time, making it a perfect solution when you’re traveling or working from home.

New Telephone System: Pilot Testing & Voicemail to Email

posted Mar 5, 2015, 12:02 PM by pfaff@simmons.edu

Simmons Technology continues the behind the scenes work necessary to installing the College’s new telephone system.

Pilot Testing
The project is proceeding on time and the next major step is to begin a pilot test in early March. This testing period will involve a small scale rollout of new equipment to the Technology department. Team members will provide feedback and assist in troubleshooting any issues that arise. The knowledge gained from the pilot will ensure a smoother deployment across campus later this spring.

Voicemail to Email
A new and exciting feature of the new telephone system will be its voicemail-to-email capabilities. You’ll be able to listen to voicemail on your phone and have it sent via email as an audio file. This feature provides access to your voicemail from anywhere you check your email, whether on your computer, phone, or tablet.

New Telephone System: Upcoming Department Outreach & Voice-Activated Directory

posted Jan 27, 2015, 2:33 PM by pfaff@simmons.edu   [ updated Jan 28, 2015, 10:05 AM ]

Before the semester break, Technology kicked off a project to install a new telephone system, which will include a full overhaul of the existing phone infrastructure at Simmons.

Department Outreach
A major component of the project is the replacement of office telephones. When the project is complete, all employees will have access to a set of features that mirrors our current phone service and provides some additional upgrades, such as enhanced emergency notifications, mobile phone twinning, and a voice-activated campus directory. During February, Technology will also coordinate with administrative assistants in each department to ensure that we're capturing the needs of employees who require advanced telephone functionality.

Voice-Activated Directory
As the project progresses, we’ll also be highlighting some new features that will be available after the transition. We’re very excited about the forthcoming voice-activated directory search and we think you will be too. This search tool provides a simple way to find phone numbers of colleagues and departments. Just pick up your phone, dial the directory extension, and say the name of the person or department you’re looking for. The system will automatically route your call to the correct extension. It’s that easy!

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