FAQ




ABOUT THE NEW TELEPHONE SYSTEM


What is it?


The goal of this project is to replace the College's current telephone system with a more reliable, flexible, and service-oriented service. 


How will it improve telephone service?


The new telephone system will provide: 
  • Better and more reliable telephone service
  • Greater flexibility and new features
  • Superior tech support both at Simmons and from our vendor



INFORMATION FOR FACULTY AND STAFF


How will my office phone service be affected?


When we are ready to roll out new equipment and to activate the service, you will receive advance notice and we'll also have a Technology representative come to your office (if desired) during the installation to provide a brief training session and to answer any questions you might have. 


Will training be available?


Yes. The project team is currently finalizing a training curriculum and schedule. We will announce session dates and times in the near future. 





INFORMATION FOR ADMINISTRATIVE ASSISTANTS


How will my office phone service be affected?


Changes to your telephone service will mirror that of other employees (see above). However, we recognize that advanced telephone functionality is an integral component of your day-to-day work, so the project team will coordinate with you to address any additional service and training needs you might have. 


What about call forwarding and other advanced services?


All current telephone features will be available on the new system. If you have specific concerns about advanced features, please let us know and we'll work with you to ensure you do not experience loss of functionality. 



Will training be available?


Yes. We will hold specially-designed training sessions for administrative assistants. The project team will reach to you individually to ensure that you're aware of the session dates and times. 





INFORMATION FOR STUDENTS


How will this project affect phone service on the Residence Campus?


Because almost every student living on the Residence Campus arrives at Simmons with their own phone, the use of the limited functionality, in-room telephones has declined dramatically in recent years. As a result, we will be discontinuing in-room telephone service on the Residence Campus (specific date to be determined). In situations where this a compelling need for telephone service (ADA compliance or other special circumstances) in a room, Simmons Technology will provide an active line and a telephone. 

Please note that all public-use phones on the Residence Campus will be replaced with new phones and that this project will have no negative impact on the availability of Public Safety or emergency telephone service.